Refund policy

Returns/Refunds

Due to the hygiene nature and the increase demand of our products, all sales are FINAL and we do not offer refunds under any circumstances.

ORDER CANCELLATIONS:

NO ORDER CANCELLATIONS, NO ORDER EXCHANGES, NO PRICE ADJUSTMENTS. After your order has been submitted it is no longer able to be canceled.

LOST AND/OR STOLEN PACKAGES:

*We are not responsible for lost, stolen and/or incorrectly delivered packages. If this happens, contact the carrier and file a claim. 

RETURN policy in detail.

To start a return process, you must contact us first by email within 2 days of receiving your order at  info@shadesofmelaninhair.com to inform us of the nature of the return. 

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. If it has been passed 2 days, the return option is voided. 

Customers are advised to send all returns back to us within 5 days of notifying us to qualify for a store credit. Any returns not sent by the 6th day will void your return.

*Returning the product is the customer's responsibility on shipping fees back to us. Send us the tracking information to track the returned product back to us. Please note: We are not responsible for lost packages in transit.

*To be eligible for a store credit your item must be in the same condition that you received it from us. Package unopened, unworn, unused, with tags attached and in its original packaging. Also, if the seal is broken and/or tampered with, it cannot be returned nor a store credit can be issued. 

No returns will be accepted on sale and/or clearance items. 

We will process your return once we receive the product back in the following conditions mentioned above. If it is returned damaged, the product will be returned to you and no store credit will be given.

NOTE: CLIP INS, TAPE INS, EDGE CONTROL, HAIR WAX, BONNETS, WIGS, LACE CLOSURES AND LACE FRONTALS CAN NOT BE RETURNED, AND/OR REPLACED.

*Store credits are applied to your account within 24 hours after accepting the return.

RESTOCKING FEE ON RETURNS:

A 10% restocking fee will be deducted from your refund (store credit).

RETURN ADDRESS:

Shades of Melanin Hair P.O. Box 24723, Houston, Texas 77229

Shades of Melanin Hair®