FAQs

 

Can I make changes to my order?

• You have 24hrs to make any changes to your order. Please review your order carefully before finalizing your purchase. All sales are final.

Please email us: shadesofmelaninhair@gmail.com

Can I exchange or return my hair order?

We are pleased to offer a refund on UNOPENED hair extensions within THREE days of receiving your order, on hair extensions that has not been opened, the seal broken or tampered with. If the seal is broken or tampered with. The hair will be returned to you and no refund will be issued!!!

When returning please include a note with your Order number and reason for returning.

 *Returning the hair will be the customer’s responsibility on shipping fees back to us. 

Return address:

Shades of Melanin Hair

P.O. Box 24723

Houston, Texas 77229

 

When will my refund be issued?
Refunds are normally returned to your bank card within 24-48 hours.

What if my package is lost/stolen?

•We are not responsible for lost and/or stolen packages.

Can I cancel my order?

•You can cancel your order within 24 hours only.

Does the hair shed?

•The hair has minimal to no shedding.

What grade is the hair?

•All hair is 10a grade 100% Raw Virgin Human Hair. Double weft going in the same direction. How long does the hair last?

•Hair will last 1-2 years or longer with good care. Very soft. We want the best for our customers.

Are the bundles thick?

•Each bundle is thick and contains a good amount of hair. Ordering longer lengths tend to become thinner because it’s by gram.
See below: 

RECOMMENDATIONS: If ordering longer length bundles (i.e. 24 and up) we suggest ordering 4 bundles for a full look. Bundles are 100 gram each. Longer lengths tend to be slightly thinner.

Can the hair be dyed, colored, straightened?

•Yes, the hair takes color with no issues. And it’s still soft. Curly and Wavy hair can be straightened. Just add mouse or water to regain curls/wave back.

•After I order, how long does it take to ship? 

•Normally ships in 2-5 business days.

How many times can I wear the mink lashes?

•They can be worn up to 10 times with proper care.

*If you have any questions, please do not hesitate to email us at shadesofmelaninhair@gmail.com

Shades of Melanin Hair CEO